Corporate Finance - 4881 Words

Table of Content Executive Summary 3 1. Introduction 4 1.1 Overview of Harvey Norman Holding Limited 4 1.2 Major Competitor 5 1.2.1 JB Hi-Fi 5 1.2.2 Woolworth 5 2. Capital Structures 6 2.1 Types of Funding 6 2.2 Recent Trends of Leverage 7 2.3 Comparison of capital structure with similar companies 9 2.4 Capital expenditures and its financing 10 2.5 Important factors influencing the use of debt financing 10 2.5.1 Tax Advantage 10 2.5.2 Corporate Tax Rate 11 2.5.3 Credit rating 11 2.5.4 Interest rate 11 2.5.5 Company’s Industry 12 2.5.6 Company’s growth rate 12 2.5.7 Some other arguments about Harvey Norman 12 2.6 Evidence of financial†¦show more content†¦HVN appropriate share price is $4.23 which is $0.12 higher than the actual closing price of $4.11. It is recommended for the investor to purchase more of the company’s share as it was undervalued. The sensitivity analysis shows the theoretical share price is very sensitive to change in WACC. Careful and continuous observation might be needed to constantly monitor the factors that can alter the WACC such as market return, the company’s beta, risk free rate , and tax rate. D/E ratio can also alter the WACC due to tax benefit on debt. This implies we should keep checking changes of the company’s capital structure, namely its financing decisions and activities because they are important factors to create value of the company. 1. Introduction 1.1 Overview of Harvey Norman Holding Limited Harvey Norman Holdings Ltd is a public company whose principal activities consist of an integrated franchising, retail, and property entity. As a franchisor it give franchises to independent business operator and as business owners HVN provide retail product for home and office with different range of categories such as electrical, computers and communications, small appliances, furniture, bedding and Manchester, home improvements, lighting, carpet, and flooring. HVN started it business since October 1982 with only one store. For the past 26 years they are experiencing massive growth. As at 7 Oct 2008, there were 192 franchised complexes aroundShow MoreRelatedCorporate Finance Notes1881 Words   |  8 PagesStudy notes By Zhipeng Yan Corporate Finance Stephen A. Ross, Randolph W. Westerfield, Jeffrey Jaffe Chapter 1 Introduction to Corporate Finance ..................................................................... 2 Chapter 2 Accounting Statements and Cash Flow.............................................................. 3 Chapter 3 Financial Markets and NPV: First Principles of Finance................................... 6 Chapter 4 Net Present Value....................................Read MoreNotes for Corporate Finance2082 Words   |  9 PagesCorporate Finance Notes * Chapter One: Introduce to Corporate Finance 1. Three Questions: A. What Long-term asset should be invested? Capital Budgeting B. How to raise cash for capital expenditures? Capital Structure C. How to manage short-term cash flow? Net Working Capital 2. Capital Structure: Marketing Value of Firm = MV of Debt + MV of Equity 3. Finance perspect and Accountant perspect: Finance: Cash Flow ! Accountant: A/R means profit ! 4. Sole proprietorshipRead MoreCorporate Finance69408 Words   |  278 PagesCorporate finance P. Frantz, R. Payne, J. Favilukis FN3092, 2790092 2011 Undergraduate study in Economics, Management, Finance and the Social Sciences This subject guide is for a Level 3 course (also known as a ‘300 course’) offered as part of the University of London International Programmes in Economics, Management, Finance and the Social Sciences. This is equivalent to Level 6 within the Framework for Higher Education Qualifications in England, Wales and Northern Ireland (FHEQ). For moreRead MoreCorporate Finance1421 Words   |  6 Pagesoperating earnings of the firm. The capitalization is to be made at a rate appropriate to the risk class of the firm. Growth Plans, are involved in capital structural theories in which a certain amount will be allocated for the growth plans. A finance manager should draw a plan according for the dividend policy. For Example: The firm has $10 million as equity capital and $6 million as debt capital and the firm made a profit (after tax) of $2 million, and the fund allocated to the growth plan wasRead MoreCorporate Finance - Concept Questions12247 Words   |  49 Pagesquestions of corporate finance? a. Investment decision (capital budgeting): What long-term investment strategy should a firm adopt? b. Financing decision (capital structure): How much cash must be raised for the required investments? c. Short-term finance decision (working capital): How much short-term cash flow does company need to pay its bills. ( Describe capital structure. Capital structure is the mix of different securities used to finance a firms investmentsRead MoreFundamentals of Corporate Finance 9e82683 Words   |  331 Pageshttp://helpyoustudy.info Chapter 01 - Introduction to Corporate Finance Chapter 01 Introduction to Corporate Finance Answer Key Multiple Choice Questions 1. Which one of the following terms is defined as the management of a firm s long-term investments? A. working capital management B. financial allocation C. agency cost analysis D. capital budgeting E. capital structure Refer to section 1.1 AACSB: N/A Difficulty: Basic Learning Objective: 1-1 Section: 1.1 Topic: Capital budgeting Read MoreCorporate Business Finance 7343 Words   |  30 PagesCorporate Business Finance Seminar 5 Project Finance Lauren Leigh Essaram 207507339 Ruvimbo Mukorera 206525531 27 September 2010 Submitted in partial fulfilment of the duly performed requirement of International Business Finance, School of Economics and Finance, University of KwaZulu-Natal Abstract Non-recourse financing has grown in popularity, especially in developing countries. It has done so more specifically in the basic infrastructure, natural resources and also in the energyRead MoreAdvanced Corporate Finance4303 Words   |  18 PagesUniversity of Puget Sound School of Business and Leadership BUS 434 Advanced Corporate Finance Professor Alva Wright Butcher Tues-Thurs 11:00-12:20 McIntyre 107 Spring Semester 2012 Office: McIntyre 111 I Phone: 253-879-3349 FAX: 253-879-3156 Office Hours: T-Th: 1:00-1:50 Wed: 9:30-10:30 And by appointment Note that I am always willing to schedule additional office hours by appointment. I check email frequently, so that is also a goodRead MoreEssay Corporate Finance1613 Words   |  7 Pages Why is corporate finance important to all managers? Corporate finance is a specific area of finance dealing with the financial decisions corporations make and the tools as well as analyses used to make these decisions. The primary goal of corporate finance is to enhance corporate value, without taking excessive financial risks. 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Child Abuse And Neglect Of Children - 1291 Words

Child abuse and neglect are highly contested concepts, underpinned by and subject to a range of political and cultural factors particular to the society in which they occur. Therefore, child abuse and neglect are not phenomena that lend themselves to easy definition or measurement (Corby, 2006:79). This means that child abuse or neglect cannot be defined unless we take the cultural context into consideration, for what is considered to be abusive or neglectful in one society could be acceptable in another. Female circumcision, for example, is considered abusive and illegal in Britain, but it is acceptable and even desirable in Egypt. Although no solid definition of child abuse can be widely agreed upon, the main areas of abuse remain the†¦show more content†¦It may involve conveying to the children that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person. It may feature age or developmentally inappropriate expectations be ing placed on children. It may involve causing children frequently to feel frightened, or the exploitation or corruption of children (Department of Health, 1999: 5-6). It appears that emotional abuse experience is commonly involved in all types of child abuse, though it may occur alone. Neglect: The persistent failure to meet a child s physical and/or psychological needs, likely to result in the serious impairment of the child s health or development. It may involve a parent or caregiver failing to provide adequate food, shelter and clothing, failing to protect a child from physical harm or danger, or the failure to ensure access to appropriate medical care or treatment. It may also include neglect of, or unresponsiveness to a child s basic emotional needs (Department of Health, 1999: 6). It is expected for a child that the impact of abuse would be most serious if it is inflicted by their own parents in situations of what can be called domestic violence (Jouriles et al, 2008:221). Seriousness of the domestic abuse experience stems from the tragic fact the child is abused by the very persons he/she turns to for satisfying the needs of love and protection. Studying the causes and consequences ofShow MoreRelatedChild Abuse And Neglect Of Children1670 Words   |  7 PagesChild Abuse and Neglect Are you a child being abused by your parent? Do you need help? Why would any parent do that to their child or children? Child abuse is common, there are many different kinds of abuse. Most of the abuse occurs within the family. Child abuse is more than bruises and broken bones. While physical abuse might be the most visible, other types of abuse such as, emotional abuse and neglect, also leave deep, lasting scars on the children (Smith, M.A, Segal). 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Now, at age seventeen, I still can’t wait to be a mother. I’ve always promised myself that when I have a child of my own, he or she would be my top priority and I would love him or her with everything I have. Because of this mindset, it breaks my heart when I see or hear about children being abused and neglected by their parents. AccordingRead MoreChild Abuse And Neglect Of Children Essay944 Words   |  4 Pages Everyday, approximately 5 children die from abuse and neglect. Child abuse is when a child is physically injured or sexually abused. Sadly, there are many different forms of child abuse and neglect. There is physical abuse, sexual abuse, neglect, substance abuse, and emotional abuse. This abuse is very well known but most people don t realize that the people around you could be in that situation. Imagine being a young child, old enough to understand right from wrong, being abused and having toRead MoreChildren With Child Abuse And Neglect877 Words   |  4 Pagestypes of programs that are available for youth and families where child abuse and neglect is apparent. Such programs that are available for young people and non-offending family members are Forensic Interviews, Family Services, Therapy Counseling, and Prevention Education. Other programs are available in different areas for families where youth are showing different types of outcries to help non-offending family members an d the child get the help that is needed for several of reasons. Such other programsRead MoreChild Abuse And Neglect Of Children Essay2663 Words   |  11 Pagesâ€Å"There were 3.5 million reports of child maltreatment in the United States involving more than six million children† (Children’s Rights, 2014). In this paper, I will be talking about the various aspects of child abuse and neglect. 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Night World Dark Angel Chapter 10 Free Essays

string(42) " things were going to turn out all right\." â€Å"But only if you absolutely swear to me you didn’t do it.† â€Å"Oh, how many times? I’ve been telling you all week I didn’t. I never said a word to her. We will write a custom essay sample on Night World : Dark Angel Chapter 10 or any similar topic only for you Order Now I swear.† The first voice, which sounded taut and a little unbalanced, was Tanya’s. The second was Kim the Gymnast’s. Despite her brave words, Kim sounded scared. (Angel? What’s going on?) (Trouble.) â€Å"Okay,† Tanya’s voice was saying. â€Å"Then this is your chance to prove it by helping me.† â€Å"Tan, look. Look. I’m sorry about you and David breaking up. But maybe it’s not Gillian’s fault-â€Å" â€Å"It’s completely her fault. The stuff with Bruce was over. You know that. There was no reason for David to ever find out-until she opened her mouth. And as for how she found out-â€Å" â€Å"Not again!† Kim the Gymnast sounded ready to scream. â€Å"I didn’t do it.† â€Å"All right. I believe you.† Tanya’s voice was calmer. â€Å"So in that case there’s no reason for us to fight. We’ve got to stick together. Hand me that brush, will you?† There was silence for a moment, and Gillian could imagine Tanya brushing her dark hair to a higher gloss, looking in a mirror approvingly. â€Å"So what are you going to do?† Kim’s voice asked. â€Å"Get both of them. In a way, I hate him more. I promised he’d be sorry if he dumped me, and I always keep my promises.† Squashed between the heavy, swaying clothes on her right and left, Gillian had a wild and almost fatal impulse to giggle. She knew what was going on. It was just such a †¦ a sitcom situation that she had a hard time making herself believe in it. Here she was, listening to two people who were actually plotting against her. She was overhearing their plans to get her. It was†¦ absurd. Bad mystery novel stuff. And it was happening anyway. She made a feeble attempt to get back to reality, straightening up slightly. (Angel-people don’t really do these revenge things. Right? They’re just talking. And-I mean, I can’t even believe I’m hearing all this. It’s so †¦ so ridiculous†¦) (You’re overhearing it because I brought you here. You have an invisible friend who can lead you to the right place at the right time. And you’d better believe that people carry out these â€Å"revenge things.† Tanya’s never made a plan that she hasn’t carried through.) (The future executive.) Gillian thought it faintly. (Future CEO. She’s deadly serious, kid. And she’s smart. She can make things happen.) Gillian no longer felt like giggling. When she pressed her ear against the wall again, it was clear she’d missed some of the conversation. â€Å"†¦ David first?† Kim the Gymnast was saying. â€Å"Because I know what to do with him. He wants to get into Ohio University, you know? He sent the application in October. It was already going to be a little hard because his grades aren’t great, but he scored really high on the SATs. It was hard, but I’m going to make it†¦Ã¢â‚¬  There was a pause and Tanya’s voice seemed to mellow and sweeten. â€Å"Absolutely impossible.† â€Å"How?† Kim sounded shaken. â€Å"By writing to the university. And to our principal and to Ms. Renquist, the English lit teacher, and to David’s grandpa, who’s supposed to be giving him money to go to college.† â€Å"But why? I mean, if you say something nasty, they’ll just think it’s sour grapes-â€Å" â€Å"I’m going to tell them he passed English lit last year by cheating. We had to turn in a term paper. But he didn’t write the paper he turned in. It was bought. From a college guy in Philadelphia.† Kim’s breath whooshed out so loudly that Gillian could hear it. â€Å"How do you know?† â€Å"Because I arranged it, of course. I wanted him to bring his grades up, to get into a university. To make something of himself. But of course he can never prove all that. He’s the one that paid for it.† A silence. Then Kim said, with what sounded like forced lightness, â€Å"But, Tan, you could ruin his whole life†¦Ã¢â‚¬  â€Å"I know.† Tanya’s voice was serene. Satisfied. â€Å"But†¦ well, what do you want me to do?† â€Å"Be ready to spread the word. That’s what you do best, isn’t it? I’ll get the letters written by Monday. And then on Monday you can start telling people-because I want everyone to know. Prime that grapevine!† Tanya was laughing. â€Å"Okay. Sure. Consider it done.† Kim sounded more scared than ever. â€Å"Uh, look, I’d better get back downstairs now-can I use the brush a second?† â€Å"Here.† A clatter. â€Å"And, Kim? Be ready to help me with Gillian, too. I’ll let you know what I’ve got in mind for her.† Kim said, â€Å"Sure,†-faintly. Then there were a few more clatters and the sound of a door rattling open and shut. Then silence. Gillian stood in the stuffy closet. She felt physically sick. As if she’d found something loathsome and slimy and unclean writhing under her bed. Tanya was crazy-and evil. Gillian had just seen into a mind utterly twisted with hatred. And smart. Angel had said it. (Angel, what do I do? She really means it, doesn’t she? She’s going to destroy him. And there isn’t anything I can do about it.) (There may be something.) (She’s not going to listen to reason. I know she’s not. Nobody’s going to be able to talk her out of it. And threats aren’t any good-) (I said, there may be something you can do.) Gillian came back to herself. (What?) (It’s a little complicated. And†¦ well, the truth is, you may not want to do it, kid.) (I would do anything for David.) Gillian’s response was instant and absolute. Strange, how there were some things you were so sure of. (Okay. Well, hold that thought. I’ll explain everything when we get home-which we should do fast. But first I want you to get something from that bathroom.) Gillian felt calm and alert, like a young soldier on her first mission in enemy territory. Angel had an idea. As long as she did exactly what Angel said, things were going to turn out all right. You read "Night World : Dark Angel Chapter 10" in category "Essay examples" She went into the bathroom and followed Angel’s instructions precisely without asking why. Then she went to get David to take her home from the party. â€Å"I’m ready. Now tell me what I can do.† Gillian was sitting on her bed, wearing the pajamas with little bears on them. It was well after midnight and the house was quiet and dark except for the lamp on her night stand. â€Å"You know, I think you are ready.† The voice was quiet and thoughtful-and outside her head. In the air about two feet away from the bed, a light began to grow. And then it was Angel, sitting lotus style, with his hands on his knees. Floating lotus style. He was about level with Gillian’s bed and he was looking at her searchingly. His face was earnest and calm, and all around him was a pale, changing light like the aurora borealis. As always, Gillian felt a physical reaction at the first sight of him. A sort of shock. He was so beautiful, so unearthly, so unlike anyone else. And right now his eyes were more intense than she had ever seen them. It scared her a little, but she pushed that-and the physical reaction-away. She had to think of David. David, who’d so trustingly taken her home when she â€Å"got sick† an hour ago, and who right now had absolutely no idea what was in store for him on Monday. â€Å"Just tell me what to do,† she said to Angel. She was braced. She had no idea what it would take to stop Tanya, but it couldn’t be anything pleasant-or legal. Didn’t matter. She was ready. So Angel’s words were something of a letdown. â€Å"You know you’re special, don’t you?† â€Å"Huh?† â€Å"You’ve always been special. And underneath, you’ve always known it.† Gillian wasn’t sure what to say. Because it sounded terribly cliche-but it was true. She was special. She’d had a near-death experience. She’d come back with an angel. Surely only special people did that. And her popularity at school-everyone there certainly thought she was special. But her own inner feeling had started long before that, sometime in childhood. She’d just imagined that everybody felt that way†¦ that they were different from others, maybe better, but certainly different. â€Å"Well, everybody does feel that way, actually,† Angel said, and Gillian felt a little jolt. She always felt it when she suddenly remembered her thoughts weren’t private anymore. Angel was going on. â€Å"But for you it happens to be true. Listen, what do you know about your great-grandma Elspeth?† â€Å"What?† Gillian was lost. â€Å"She’s an old lady. And, um, she lives in England and always sends me Christmas presents†¦Ã¢â‚¬  She had a vague memory of a photograph showing a woman with white hair and white glasses, a tweed skirt and sensible shoes. The woman held a Pekingese in a little red jacket. â€Å"She grew up in England, but she was born American. She was only a year old when she was separated from her big sister Edith, who was raising her. It happened during World War One. Everyone thought she had no family, so she was given to an English couple to raise.† â€Å"Oh, really? How interesting.† Gillian was not only bewildered but exasperated. â€Å"But what on earth-â€Å" â€Å"Here’s what it’s got to do with David. Your great-grandma didn’t grow up with her real sister, with her real family. If she had, she’d have known her real heritage. She’d have known†¦Ã¢â‚¬  â€Å"Yes?† â€Å"That she was born a witch.† There was a long, long silence. It shouldn’t have been so long. After the first second Gillian thought of things to say, but somehow she couldn’t get them past the tightness of her throat. She ought to laugh. That was funny, the idea of Great-grandma, with her sensible shoes, being a witch. And besides, witches didn’t exist. They were just stories- -like angels- -or examples of New Age grown-ups acting silly. â€Å"Angels,† Gillian gasped in a strangled voice. She was beginning to feel wild inside. As if rules were breaking loose. Because angels were true. She was looking at one. He was floating about two and a half feet off the floor. There was absolutely nothing under him and he could hear her thoughts and disappear and he was real. And if angels could be real†¦ Magic happens. She’d seen that on a bumper sticker somewhere. Now she clapped both hands to her mouth. There was something boiling up inside her and she wasn’t sure if it was a scream or a giggle. â€Å"My great-grandma is a witch?† â€Å"Well, not exactly. She would be if she knew about her family. That’s the key, you see-you have to know. Your great-grandma has the blood, and so does your grandma, and so does your mom. And so do you, Gillian. And now†¦ you know.† The last words were very gentle, very deliberate. As if Angel were delicately putting into place the last piece of a puzzle. Gillian’s laughter had faded. She felt dizzy, as if she had unexpectedly come to the edge of a cliff and looked over. â€Å"I’m†¦ I’ve got the blood, too.† â€Å"Don’t be afraid to say it. You’re a witch.† â€Å"Angel†¦Ã¢â‚¬  Gillian’s heart was beating very hard suddenly. Hard and slow. â€Å"Please †¦ I don’t really understand any of this. And†¦ well, I’m not.† â€Å"A witch? You don’t know how to be, yet. But as a matter of fact, kid, you’re already showing the signs. Do you remember when that mirror broke in the downstairs bathroom?† â€Å"And when the window broke in the cafeteria. You asked me if I did those things. I didn’t. You did. You were angry and you lashed out with your power†¦ but you didn’t realize it.† â€Å"Oh, God,† Gillian whispered. â€Å"It’s a frightening thing, that power. When you don’t know how to use it, it can cause all kinds of damage. To other people-and to you. Oh, kid, don’t you understand? Look at what’s happened to your mother.† â€Å"What about my mother?† â€Å"She †¦ is †¦ a †¦ witch. A lost witch, like you. She’s got powers, but she doesn’t know how to channel them, she doesn’t understand them, and they terrify her. When she started seeing visions-â€Å" â€Å"Visions!† Gillian sat straight up. It was as if a light had suddenly gone on in her head, illuminating five years of her life. â€Å"Yeah.† Angel’s violet eyes were steady, his face grim. â€Å"The hallucinations came before the drinking, not after. And they were psychic visions, images of things that were going to happen, or that might have happened, or that happened a long time ago. But of course she didn’t understand that.† â€Å"Oh, God. Oh, my God.† Electricity was running up and down Gillian’s body, setting her whole skin tingling. Tears stung in her eyes-not tears of sadness, but of pure, shocking revelation. â€Å"That’s it. That’s it. Oh, God, we’ve got to help her. We’ve got to tell her-â€Å" â€Å"I agree. But first we have to get you under control. And it’s not exactly a thing you can just spring on her without any warning. You could do more harm than good that way. We’ve got to build up to it.† â€Å"Yes. Yes, I see that. You’re right.† Gillian blinked rapidly. She tried to calm her breathing, to think. â€Å"And just at the moment, she’s stable. A little depressed, but stable. She’ll wait until after Monday. But Tanya won’t.† â€Å"Tanya?† Gillian had nearly forgotten the original discussion. â€Å"Oh, yeah, Tanya. Tanya.† David, she thought. â€Å"There is something very practical you can do about Tanya-now that you know what you are.† â€Å"Yes. All right.† Gillian wet her lips. â€Å"Do you think Dad will come back if Mom realizes what she is and gets it all together?† â€Å"I think there’s a good possibility. But listen to me. To take care of Tanya-â€Å" â€Å"Angel.† A slow coil of anxiety was unrolling in Gillian’s stomach. â€Å"Now that I think about it †¦ I mean, aren’t witches bad? Shouldn’t you-well, disapprove of this?† Angel put his golden head in his hands. â€Å"If I thought it was bad would I be here guiding you through it?† Gillian almost laughed. It was so incongruous- the pale northern lights aura around him and the sound of him talking through clenched teeth. Then a thought struck her. She spoke hesitantly and wonderingly. â€Å"Did you come here to guide me through it?† He lifted his head and looked at her with those unearthly eyes. â€Å"What do you think?† Gillian thought that the world wasn’t exactly what she had thought. And neither were angels. The next morning she stood and looked at herself in the mirror. She’d done this after Angel had first come to her and made her cut her hair-she’d wanted to look at her new self. Now she wanted to look at Gillian the witch. There wasn’t anything overtly different about her. But now that she knew she seemed to see things she hadn’t noticed before. Something in the eyes-some ancient glimmer of knowledge in their depths. Something elfin in the face, in the slant of the cheekbones. A remnant of faery. â€Å"Stop gazing and come shopping,† Angel said, and light coalesced beside her. â€Å"Right,† Gillian said soberly. Then she tried to wiggle her nose. Downstairs, she borrowed the keys to her mother’s station wagon and bundled up. It was an icy-fresh day and the whole world sparkled under a light dusting of new snow. The air filled Gillian’s lungs like some strange potion. (I feel very witchy.) She backed the car out. (Now where do we go? Houghton?) (Hardly. This isn’t the kind of shopping you do at a mall. Northward, ho! We’re going to Woodbridge.) Gillian tried to remember Woodbridge. It was a little town like Somerset-but smaller. She’d undoubtedly driven through it at some point in her life. (We need to go shopping in Woodbridge to take care of Tanya?) (Just drive, dragonfly.) Woodbridge’s main street ended in a town square bordered by dozens of decorated trees. The stores were trimmed with Christmas lights. It was a postcard scene. (Okay. Park here.) Gillian followed Angel’s directions and found herself in the Woodbridge Five and Ten, an old-style variety store, complete with creaking wooden floorboards. She had the terrifying feeling that time had gone back about fifty years. The aisles were tight and the shelves were jammed with baskets full of goods. There was a musty smell. Beyond asking questions, she stared dreamily at a jar of penny candy. (Head on to the back. All the way. Open that door and go through to the back room.) Gillian nervously opened the rickety door and peered into the room beyond. But it was just another store. It had an even stranger smell, partly delicious, partly medicinal, and it was rather dimly lit. â€Å"Uh, hello?† she said, in response to Angel’s urging. And then she noticed movement behind a counter. A girl was sitting there. She was maybe nineteen and had dark brown hair and an interesting face. It was quite ordinary in shape and structure-a country girl sort of face-but the eyes were unusually vivid and intense. â€Å"Um, do you mind if I look around?† Gillian said, again in response to Angel. â€Å"Go right ahead,† the girl said. â€Å"I’m Melusine.† She watched with a perfectly friendly and open curiosity as Gillian moseyed around the shelves, trying to look as if she knew what she was looking for. Everything she saw was strange and unfamiliar-rocks and herby-looking things and different colored candles. (It’s not here.) Angel’s voice was resigned. (We’re going to have to ask her.) â€Å"Excuse me,† Gillian said a moment later, approaching the girl diffidently from the other side. â€Å"But do you have any Dragon’s Blood? The-activated kind?† The girl’s face changed. She looked at Gillian very sharply. Then she said, â€Å"I’m afraid I’ve never heard of anything like that. And I wonder what makes you ask.† Gooseflesh blossomed on Gillian’s arms. She had the sudden, distinct feeling that she was in danger. How to cite Night World : Dark Angel Chapter 10, Essay examples

Diwan free essay sample

1. Give examples of needs, wants and demands that Diwan’s customers demonstrate, differentiating each of these three concepts Before launch of Diwan, bookstores in Egypt had limited selection of books that’s why book-hungry individual were had two choices to gets their need for reading by purchasing from other country or waiting for annual international book fair to purchase their yearlong book needs. Diwan worked on satisfying customer needs for gaining knowledge and reading by offering them bookstore with wide range of book varieties. Moreover, Diwan worked to extend their job to satisfy their customer’s wants by creating culture retail experience which offers a lot of activities for children and adults in addition to serve book-hungry populations. Diwan worked on meeting their customers’ demands by offering a lot of services which include extensive selection of books for different categories, multimedia offers like audio books and DVD, in addition every branch has stationary section that offers products from local international suppliers. We will write a custom essay sample on Diwan or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Needs: state of felts deprivation , they include basic physical needs, social needs and individual needs. Ex. Diwans customer needs are to improve themselves and to be fulfilled and satisfied culturally and intellectually. Wants: Form that needs take as they are shaped by culture and individual personality Ex. Diwans customer wants to have a wider selection of books. they were Hungary for up to date books. and the only way to obtain those kind of books were either travelling or waiting for the annual international book fair. this way was relatively more expensive though. Demands: Wants backed by buying power Ex. They demanded a book store that can offer a wider selection of books that werent possible to reach in Egypt. 2. In details, describe all facets of Diwan’s product offering. Diwan product offering includes the following:- †¢ Extensive selections in Arabic/English/French in different categories such as the arts history †¢ Multimedia section which offers audio books, DVD, music CDs PC games for children and adults. †¢ Stationary section that offers products from local international suppliers. †¢ Others services such as book binding, children activities, gift wrapping, services for school, event hosting and used books exchanges. †¢ Delivery service. †¢ Loyalty program using loyalty cards which allow customers to accumulate points based on their purchases. †¢ Diwan have its own website in which offers several features such discussion forums and book clubs. Services offered by Diwan include, first, an extensive selection of books in Arabic, English , French and German in many different categories. Secondly, a multimedia section offers audio books ,DVDs , educational CD-ROMs, music CDs , and PC games for both children and adults. in addition, Diwan offers more than just new multimedia releases; it also offers classics which arent easily found in the Egyptian market. Also, Diwan has a stationary section in every branch that offers products from local and international suppliers, artistic calendars, bookmarks, and notebooks. Last but not least , Diwan offers variety of other services such as book binding , childrens activities , corporate gifts and services, gift wrapping, services for schools (including field trips, supplying books for school libraries),event hosting and used book exchanges.